Austin Gastroenterology: Round Rock - Wyoming Springs - Round Rock, Texas

Trini Maria

Recibi buen servicio y buena atención. Muchas gracias por todo.

Eric Barth

tl;dr Very unprofessional and dishonest business practices. Treated me like a customer rather than a patient.

I went to Austin Gastro because I was experiencing mild but periodic stomach pains. I assumed it wasn't a big deal but just wanted peace of mind. The Doctor+PA asked if I had ever seen blood in my stool. I told them rarely, and only when extremely constipated, and in small amounts. It's something many people probably experience occasionally.

Well, they told me on that basis I NEEDED to have a colonoscopy + endoscopy performed urgently to rule out colon cancer.

I asked if there were other, less invasive methods I could pursue, even if they weren't as comprehensive/accurate as a colonoscopy. I was told that the only other test they could perform was a blood test, but that would only rule out Celiacs disease, and I would still need the colonoscopy. (FYI that information is false, there are other tests, including stool samples, imaging exams, etc).

I asked how much the procedure would cost, and they said I would receive precisely two bills: 1) a bill from the physician performing the exam for ~$900, and 2) a bill from a third party anesthesiologist, for which they could not provide an estimate. I called the anesthesiologist's office directly, and they quoted me $1500. Grand total ~$2400. Steep, but I reluctantly moved forward.

The colonoscopy + endoscopy revealed absolutely nothing. Austin Gastro called and said I was fine, no sign of cancer. Okay great, I already figured that. But what about the reason I went to you in the first place? Any idea about the stomach pains?

Well, two months later I received a ~$700 bill from a pathologist who interpreted my colonoscopy results. And then eight months later I received a bill for $2200 from the hospital itself. Nearly $3k in additional charges that were not disclosed to me.

After I got the bill from the pathologist I called Austin Gastro to inquire and WITHOUT MISSING A BEAT, as if this is something deal with on a regular basis, they snidely pointed out that I signed THIS page on THIS form on THIS date, and therefore I was financially liable for any and all bills I receive.

I had initially told them I was reluctant to get the exam due to cost. And the fact that they were so quick to point out how they got me on the paperwork, the fact that they didn't even once bother to mention my symptoms after I had agreed to get the colonoscopy -- it all left me with zero doubt that AG was grossly negligent or they just saw me as another customer they could refer for a profitable exam.

There are some great doctors and facilities out there. Austin Gastro isn't one of them.

Arleen Valle

Dr. Rose is very knowledgeable and explained my diagnosis thoroughly. He let me know my options and gave me the opportunity to decide on what I wanted to do with my health care. He has great bedside manners and made me very comfortable during my evaluation. I highly recommend him to anyone.

patrick lochrie

Very professional and courteous staff. Kara and the entire team were helpful and responded quickly to on-line questions. Kara was very clear in explaining the diagnosis and treatment options.

Mary Furlong

The intake with the forms is so easy and stress free. I didn't have to fill out pages and pages, which I really hate. The appt was a little late but only by about 15 min. Staff is friendly and professional.

Lee Ann Choe

From my consultation to my first colonoscopy screening, the whole team and amazing and very efficient. Dr. Duddempudi has great bedside manners and made me feel less anxious about the procedure. Solid group! Thank you Austin Gastroenterology!

Anita Reingard Crase

I am in shock really at the events that took place this past 11/14/24. I had my tele-health visit with the specialist, prepped for the procedure, showed up at the facility, paid, was in the pre-procedure area undressed with a saline drip and a nurse came in and told me that I wasn’t having the procedure. She was very rude, had her facts incorrect but turns out it was about my BMI which was under 50 on the day and I could have well had the procedure. Now I have to start all over again. The specialist was not impressed since my procedures were considered urgent and I will have to now wait for an opening because there is nothing available for the next 3 months.

Timothy Jenkins

Dr. Duddempudi was very kind and had a great bedside manner. Struck a good balance of being direct and informative. Really impressed with him. However, after scheduling my endoscopy for 2:30 in the afternoon a week in advance, I was told I'd have to move my appointment up a day beforehand because "there was a gap in the schedule" I may be new to this but that seems horrible disrespectful. I scheduled a time that worked for me for a reason. I work nights so asking me to come in earlier when I should be sleeping is not acceptable. Love the doctor. The scheduling policies are disrespectful. This is a huge part of the patient experience and I've never experienced anything like it anywhere else.