Crafty Crab - Waldorf - Waldorf, Maryland

Ann R.

Caro y malisimoooo

Erik M. H.

I recently had a disappointing experience at Crafty Crab in Waldorf, Maryland and I feel compelled to share my feedback. Unfortunately, I can only give this establishment a one-star rating due to the numerous issues I encountered during my visit.

First and foremost, the service at Crafty Crab was simply terrible. Our waiter, Evan, was missing for the entire duration of our visit. We had to meet with the manager just to locate him. This lack of attention to the customer was extremely frustrating and left us feeling neglected.

To make matters worse, the food we received was cold and there were several missed and wrong orders. It was clear that there was a lack of care and attention to detail in the kitchen. Furthermore, we were never offered refills on our water or drinks. We had to request another off-duty staff member to bring us watered-down drinks that had been sitting at the bar.

When it came time to settle the bill, we were surprised to see that an automatic 18% gratuity had been added for the poor service we received. Additionally, when we inquired about a military discount, they only added a 5% discount. This lack of consideration for our dissatisfaction was disheartening.

Even the quality of the food was disappointing. We had to ask for to-go boxes for our leftover wings, which were already terrible in taste, temperature, and appearance. This was a stark contrast to my previous positive experiences at this location, and it was truly disappointing.

Adding to the disappointment was the atmosphere of the restaurant. There were numerous staff and off-duty staff members congregating at the bar, which created a sense of unprofessionalism. Additionally, there was a security personnel who constantly walked around the restaurant with his kids, which made me feel unsafe and uncomfortable.

Throughout my entire visit, there was no offer from the manager or server to discount or offer any form of compensation to make up for the poor service and food. This lack of effort to rectify the situation left me with no desire to give this location another chance.

Unless immediate changes are made to address the issues I encountered, I will not be returning to Crafty Crab in Waldorf, Maryland. It is truly disappointing to see such a decline in the quality of service and food at a place I once enjoyed.

Mohammad R.

The food at The Crafty Crap in Waldorf was honestly great—fresh, well-seasoned, and full of flavor. If I were rating based on taste alone, it would be an easy 4 or 5 stars.

But the service was downright awful. We were left waiting way too long, and it felt like the staff just didn’t care. No check-ins, no updates, barely any acknowledgment. On top of that, we ordered the same dishes for different people, and each one came out with noticeably different portions. That’s unacceptable, especially for a restaurant that’s not exactly cheap.

It’s frustrating to find such good food paired with such poor service. Until they seriously improve how they treat customers and fix the portion inconsistencies, I wouldn’t recommend going unless you have a lot of patience.

Rating: 2/5 – Great food, terrible service.

Tanae (.

Let me tell y’all… I did NOT come to play at Crafty Crab! 😮‍💨 I had lobster, mussels, and broccoli in my bag — and when I say everything was bussin’… I mean seasoned, saucy, and cooked just right. The lobster was tender, the mussels were fresh, and that broccoli soaked up ALL that buttery, garlicky goodness.

If you like your seafood boil dripping in flavor and worth every bite — Crafty Crab understood the assignment and the customer service was excellent! 🦞🦪🥦🔥

For a full review- check out my Instagram and TikTok: @NaePutYouOn ❤️

Ms.Tarina S.

I spent $300 on a delivery order,the only thing I was missing was a snow crab seafood boil with extra corn and eggs added on to it. I contacted the restaurant just to make sure it was out into the bag, she told me they forgot it and they had it and that I can either come and pick it up or contact grub hub for a refund. grub hub wouldn't refund me so I went to pick it up. I showed her what I was missing,gave her the receipt and the order from grub hub
she says they have to remake it and it will take about 15 to 20 minutes which is fine. 30 minutes goes by and I get my food but its only the corn and eggs. I tell her again I didn't get the snow crab boil, the whole thing is missing
she tells her coworker that the manager said they are not going to remake the whole order and I can only get the eggs and corn even though they were the ones who didn't put it in the bag. The young lady that spoke with me on the phone then tried to say the driver took the food even though she told me that they had it and forgot to put it in the bag. I asked to speak to a manager and another employee stepped in, gave me a refund so she can reorder my food for me. The crab boil took 10 minutes meanwhile the eggs and corn took 30 to remake. The only person who actually did their job was the young lady who reordered my food for me.

The place was empty when I came up there, people were on their personal phones at the counter and there is no reason why my food wasn't in the bag when its that slow. I will never waste my time or money here again and I will be telling everyone I know about how disgusting the service here is.

Mr P.

I went here 3 times, the first two times was horrible, both times I was seated and forgotten. One of the times I was forced to get up and go to the bar because my waiter never came back. The third time my friends wanted to try it out and when we got there I made sure that the waiter came to our table. I feel that the staff is too young and doesn't take the customers seriously. Food was just ok, I enjoyed the lemon pepper wings all three times. This place has potential but the personal makes this place not worth the headache.

Renee N.

Went here with my family. Everything was amazing from the food to the drinks. The only thing I didn't like was the music!

Update! The last two times we have gone here, we waited more than 20 minutes to be greeted by a member of the wait staff after being seated,. The last time we went I actually went to the host stand and asked if our waiter was even aware we were seated. We ordered some drinks from the bar. My margarita was so terrible i took it back to the bar, told the bartender the problem, she rolled her eyes and just added more mix to the top instead of remaking it. My daughter and i have worked in the restaurant industry and have never experienced it provided such terrible service.

The food is really good, but the entire staff is terrible!

TJ X.

Classic Seafood Spot. Looked like most ppl get the boil. My people did. Nice pricepoint and portions. Sorry I didn't get pictures of the food, but it was great, with leftovers. Our server was definitely lacking on table checks but she was polite. The atmosphere is clearly made for the night life. There's literally a movie theater screen inside. 🤣 Perfect for Sporting Event nights. Nightclub vibes for sure. Great for families during the daylight hours though.