ROYCE' Chocolate Boston - Boston, Massachusetts

Debbie G.

We drove 1.5 hours to Royce after friends of ours recently went to Royce in New York and brought us back a box. The woman working there was not friendly, and not helpful at all. We purchased $167 worth of chocolate so we could give some as gifts. This chocolate is very expensive. Here is the reason we probably will not go back to this store. As we checked out and paid, the woman slowly slid two red paper bags into our bag. She had already put chocolates in a pinkish bag so we didn’t understand why she was sliding red paper bags into our larger bag. We never asked for these bags, yet there is a 20 cents charge each for these bags for a total of 40 cents, plus a .2 cents charge for a MA paper bag fee which we didn’t notice until we left. Again, we never asked for them, and she never mentioned a charge. We felt this was very insulting and petty to do given the fact we just spent $167 on chocolates, and we are charged for 2 paper bags we never asked for, and which were not even being used, and not even opened. All chocolates were already in a larger bag so putting two unopened red bags into that bag, and charging us for them seems petty and odd. This experience was not comfortable for us at this location. Customer service is lacking here. Hope they enjoy that extra .42 cents they got from us. The $167 wasn’t enough I guess. Check your receipt before you leave.

Lynn J.

Royce chocolate shop offers luxury sweets...
I can't believe they've in my neighborhood since 2016... But I never knew it. The Japanese care as much about food presentation, as they do taste, and Royce delivers them both… perfectly!

1. The staff is welcoming, friendly, and highly educated about chocolate… and Japan.

2. The shop’s vibe is laid back, friendly and inviting.

3. Their chocolate displays are minimalist, colorful, and organized.

4. Their customer loyalty program is customer friendly.

5. The backstory and history, of Royce Chocolates, is worth learning.

BUT… let's hear about their amazing chocolate confections: highest quality ingredients; melt in your mouth; rich; colorful; intense; unique; gift-worthy; pretty packaging.

THE DEAL: if you're looking for a gift, for the friend who has it all, shop here. If they like chocolate... they'll love ROYCE chocolates from Japan!

Adam R.

Very chiche interior. Staff are friendly and knowledgeable. I'm not a fan of over sweet cheap chocolate. The chocholate here is very high quality and made with natural ingredients. I enjoy chocolate on the bitter side and they had quite a few options. I snagged a few things and will def come here again based off the yummy samples I tried.

Jea K.

Japanese chocolate shop that specializes in milk chocolates.
Royce chocolates have been one of my favorites chocolates ever since I tried them in Tokyo couple of years ago, and I was excited to find their store in Boston. Their soft texture is a huge differentiating factor from other generic or European chocolates, and although the prices are double what you would pay for in Japan, they were still worth getting. They still had a fence right near the entrance to limit in store shopping, so it was somewhat difficult to browse through their menu. Nevertheless, I will come back to get my favorite milk chocolates and their new flavors.
If you’re a fan of soft chocolates, I recommend trying them out.

Brian

Went here for the lady while back in town as I wasn’t allowed to return to Denver without a few boxes of nama chocolates. I hadn’t had any before this trip but I must agree that they’re tender and tasty, better than Lindt chocolates as they aren’t as sweet. Pay a premium but it’s worth it for the not-everyday occasion. The lady working that day was pleasant too.

Alvin V.

The chocolate was sooo good and definitely an eye opener, albeit also quite expensive. Had both the Ghana and champagne from the liquor series, preferred the champagne ones but the other one was also good. The only thing is the chocolate needed to be chilled so it’s not one that can easily be brought as souvenir back home.

Arin F.

Melt-in-your-mouth chocolate, friendly staff and even a free ice pack in the bag to keep it chilled. Highly recommend the refrigerated varieties, especially the Darjeeling.

Parker K.

After being closed since the start of 2020, they're back open as of Jan 31st. The new management has already shown great changes. The store is super clean and we'll stocked. Employees are plentiful and extremely helpful. The new uniforms are sharp and the store finally has a great new makeover that matches the great quality of these chocolates!